Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Mechiee website and mobile applications (the "Platform"), operated by MECHIEE SERVICES PVT. LTD. ("Mechiee," "we," "us," or "our"). By creating an account or booking a service through the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Description of Service

Mechiee is a technology platform through which riders book two-wheeler servicing and repair. Work is carried out by mechanics engaged by Mechiee — either employed in-house at a Mechiee Service Center, or independent freelance mechanics engaged on a commission basis — and, where a job requires workshop equipment, at a Mechiee-owned Service Center. We offer doorstep servicing and repair, emergency breakdown assistance, and in-person servicing at a Service Center. Mechiee facilitates the booking, dispatch, billing, and payment for these services.

2. Accounts and Eligibility

You must be at least 18 years old, or otherwise have the legal capacity to enter into a binding contract under Indian law, to create an account. You are responsible for providing accurate registration information and for keeping your login credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at support@mechiee.in if you suspect unauthorized use of your account.

3. Bookings, Pricing, and Payments

• A booking is confirmed once a mechanic accepts your request. Displayed starting prices are indicative; your final invoice reflects the actual diagnosis, parts, and labor for your vehicle, and is generated after the service is completed.
• Payment may be made online through our payment partner, Cashfree Payments, or in cash directly to the mechanic, or at a Service Center counter, where that option is offered. GST is applied to invoices as required by Indian law.
• You may cancel a booking before a mechanic has been dispatched or work has begun, subject to any cancellation terms shown at the time of booking. Once a mechanic has arrived or work has started, cancellation may not be available and applicable charges may still be due for work already performed.
• If no mechanic is available or your location is outside our current serviceable area, your booking will not proceed and no charge will apply.
• Refunds for an online payment, where applicable, are processed back to the original payment method through Cashfree Payments and may take a few business days to reflect, depending on your bank or payment provider.

4. Subscription Plans

Mechiee offers optional annual Subscription Plans that bundle a fixed number of servicing, emergency-service, and other entitlements at a discounted price, as described on the Platform at the time of purchase. Subscription fees are charged once, in full, at the time of purchase — plans do not auto-renew and no recurring or future payment is taken without you separately choosing to purchase again. Entitlements included in a plan expire at the end of its billing period; any entitlement unused at that time is forfeited and does not carry over or convert to cash. Subscription fees are non-refundable once the plan is active, except as required by applicable consumer protection law. A Subscription Plan is personal to your account and may not be transferred, sold, or shared with another user.

5. User Responsibilities and Prohibited Conduct

You agree not to:

• Provide false, inaccurate, or misleading information when booking a service.
• Use the Platform for any unlawful purpose or in a way that could harm Mechiee, our mechanics, or other users.
• Harass, threaten, or behave abusively toward a mechanic, Service Center staff, or Mechiee support personnel.
• Attempt to circumvent the Platform to transact directly with a mechanic for a service that should be booked through Mechiee.
• Interfere with or disrupt the Platform's security or normal operation, including by introducing malware or attempting unauthorized access.

We may suspend or terminate accounts that violate these Terms, at our reasonable discretion.

6. Mechanics and Service Centers

Mechiee engages mechanics in two capacities. In-house mechanics are employed by Mechiee and are assigned to a Mechiee Service Center. Freelance mechanics are independent service providers engaged on a commission basis and are not employees of Mechiee. All mechanics, in either capacity, are verified by Mechiee before they may accept work, and their work is subject to Mechiee's quality-check process. Service Centers are owned and operated by Mechiee; Mechiee does not operate through partner or franchised garages. Any warranty on parts or labor is as stated on your invoice at the time of service.

7. Reviews and User Content

If you submit a review, rating, photo, or other content through the Platform, you confirm it is accurate and that you have the right to submit it, and you grant Mechiee a non-exclusive, royalty-free license to display and use that content in connection with operating and promoting the Platform. We may remove content that is abusive, fraudulent, or violates these Terms.

8. Intellectual Property

The Platform, including its design, logos, text, and software, is owned by Mechiee or our licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform except as necessary for your own personal, non-commercial use of our services.

9. Limitation of Liability

To the maximum extent permitted by law, Mechiee's total liability for any claim arising out of or relating to your use of the Platform or a booked service is limited to the amount you paid for the specific booking giving rise to the claim. Mechiee is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of independent freelance mechanics, except as required by applicable consumer protection law. Nothing in these Terms limits any liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.

10. Termination

You may stop using the Platform and request deletion of your account at any time by contacting support@mechiee.in. We may suspend or terminate your access to the Platform if you violate these Terms, engage in fraudulent activity, or if required by law. Provisions of these Terms that by their nature should survive termination (such as Sections 8 and 9) will continue to apply.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India, without prejudice to any consumer redressal forum you may be entitled to approach under applicable consumer protection law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal, operational, or regulatory reasons. We will update the effective date at the top of this page when we do, and for material changes we will provide additional notice (such as an in-app or email notification). Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Contact Us

MECHIEE SERVICES PVT. LTD.
Gulmohar Park, Mhalunge - Nande Rd, Mahalunge, Pune, Maharashtra 411045, India
Email: support@mechiee.in
Phone: +91 8149297982