Privacy Policy | Mechiee

MECHIEE SERVICES PVT. LTD. ("Mechiee," "we," "us," or "our") operates the Mechiee website and mobile applications (together, the "Platform"), through which riders book two-wheeler servicing carried out by mechanics engaged by Mechiee and, where a job requires workshop equipment, at a Mechiee-owned Service Center. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following categories of information:

Account information: your name, email address, phone number, and password (stored in hashed form — we never store your password in plain text).
Vehicle information: bike make, model, registration number, and related details you add for a service booking.
Booking and location information: your service address, pickup coordinates, scheduling preferences, and — while a booking is active — live location data used to match you with a nearby mechanic and to show real-time tracking.
Payment information: when you pay online, your payment is processed directly by our payment partner, Cashfree Payments. We receive confirmation of payment status and a transaction reference, but we do not receive or store your full card, UPI, or net-banking credentials.
Communications: messages you send through in-app chat with a mechanic or our support team, messages you send us over WhatsApp, and any reviews, ratings, or photos you submit.
Device and usage information: IP address, browser/device type, app version, and general usage data collected automatically to keep the Platform secure and working correctly.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account, and authenticate your login.
Match your booking with an available mechanic, dispatch the request, and provide live tracking of your service.
Generate invoices, process payments, and handle refunds where applicable.
Send booking confirmations, status updates, and service-related notifications by app, SMS, email, or push notification.
Respond to support requests and resolve disputes.
Maintain the security of the Platform, detect fraud, and prevent misuse of our services.
Improve our services based on aggregated usage patterns and customer feedback.
Operate our referral program, where you choose to participate.
Provide and manage your Subscription Plan, where you purchase one, including tracking the entitlements it includes.
Comply with applicable legal and tax obligations, including GST invoicing.

3. How We Share Your Information

We share personal information only where necessary to operate the Platform:

The mechanic assigned to your booking receives your name, contact number, vehicle details, and service address so they can complete the job.
Payment processing: Cashfree Payments, for online payments.
Image storage: Cloudinary, for photos you upload with a review or support request.
Mapping and location services: OpenStreetMap, for address search and displaying maps.
Messaging: Meta Platforms, Inc. (WhatsApp Business Platform), to send booking updates and enable support conversations over WhatsApp, where you contact us or opt in on that channel.
Automated support: Anthropic, PBC, whose AI model may generate an automated response to your WhatsApp message before a member of our support team takes over.
Legal and safety: where required by law, court order, or to protect the rights, property, or safety of Mechiee, our users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same protections described in this policy.

We do not sell your personal information to third parties.

4. Data Retention

We retain your account and booking information for as long as your account is active and for a reasonable period afterward to comply with our legal, tax, and accounting obligations (including GST record-keeping requirements under Indian law), resolve disputes, and enforce our agreements. Live location data shared during an active booking is retained only for as long as reasonably necessary to support that booking and for safety/audit purposes, and is not used for ongoing tracking once a booking is complete.

5. Your Rights and Choices

You can, at any time:

Access and update your profile, saved addresses, and saved vehicles from your account.
Request a copy of the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and associated personal information, subject to records we are legally required to retain (such as invoices).
Opt out of promotional communications at any time — transactional messages related to an active booking cannot be opted out of while the booking is in progress.

To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable time, consistent with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

6. Security

We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), hashed password storage, and access controls that limit who within Mechiee can view your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to continuously improve our safeguards.

7. Children's Privacy

The Platform is intended for users who are at least 18 years old or who otherwise have the legal capacity to enter into a booking under Indian law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the effective date at the top of this page when we do, and for material changes we will provide additional notice (such as an in-app or email notification).

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights over your personal data, contact us at:

MECHIEE SERVICES PVT. LTD.
Gulmohar Park, Mhalunge - Nande Rd, Mahalunge, Pune, Maharashtra 411045, India
Email: support@mechiee.in
Phone: +91 8149297982